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Risk Manager, Payments

Location Glen Allen, Virginia; Saint Cloud, Minnesota; New York, New York; Wilmington, Delaware; McLean, Virginia
Job ID R99703 Updated date 10/02/2020
Knolls 5 (12022), United States of America, Glen Allen, Virginia

Risk Manager, Payments

The Product Experience Risk Team focuses on money movement products, partnerships, product features, builds and innovation that allows our customers to bank with confidence.   Product Experience risk managers work through unstructured problems and manage change while demonstrating superior problem-solving skills, strong business judgment, and leadership presence.  For this role, experience with payments systems, requirements, and operations will be required.  If you have the passion to Protect our Customers and Protect our Bank, we need you!



As a Risk Manager, you will:

  • Advise and consult with self-directed teams to help develop well-designed products, practices, and processes

  • Establish and maintain positive working relationships with product owners, process managers, compliance advisors, legal counsel, auditors, and other risk managers

  • Manage multiple tasks independently to meet deadlines

  • Coordinate work between multiple areas and engage in multiple work streams, simultaneously; leveraging/influencing business partners to drive results

  • Partner with Retail Bank groups to document policies, processes, standards, and procedures to facilitate/demonstrate compliance with laws and regulations

  • Oversee risk event remediation impacting customers stemming from process breakdowns or other problems, developing permanent corrective actions

  • Support partner well-managed activities, second line of defense assurance reviews, internal audits, and regulatory exams

  • Maintain knowledge of the company’s current payments technology, processes and infrastructure, along with knowledge of new capabilities in the industry and understanding the potential impact to Capital One

Successful Risk Managers in our culture are:

  • Innovative, adaptive, and inclusive

  • Exceptional communicators

  • Able to blend strategic and tactical thinking and creative and analytical reasoning

  • Creative, outside-the-box thinkers who have a customer-backed problem-solving approach

  • Able to identify themes and apply learnings in highly ambiguous contexts

  • Collaborative, team players with the ability to navigate and influence 

  • Passionate about continuously learning

  • Expected to obtain Payments Certification within one year or maintain their Payments Certification(s) through continuous learning & industry events

Basic Qualifications

  • Associates Degree or military experience

  • At least 2 years of experience in Risk management or Process management or Product Management experience

  • At least 4 years of Payments Processing or Payment Channels experience


Preferred Qualifications

  • Bachelor's Degree

  • Payments Certification (AAP, APRP, etc.)

  • Business Process Management certification, Lean Six Sigma, etc.

  • 3+ years of experience in Risk management or Process management or Product Management experience

  • 5+ years of Payments Processing or Payment Channels experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.