Capital One Café is a welcoming place where customers try our digital and financial tools, grab some coffee and get to know our Ambassadors. We seek outgoing, tech-savvy people who really want to be a part of the whole reimagined banking experience. Every day, you’ll build genuine relationships with our customers (and the community) by showing them all Capital One has to offer. You’ll work with an energized team of Café Ambassadors who inspire our customers and change banking for good.
Benefits start day one for associates. Read more about our full benefits here.
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What Does a
Cafe Ambassador Do?
A career with Capital One Café means an opportunity to enrich the lives of people with an experience that’s unexpected. Share your ability to foster a sense of community and forward-thinking with the world around you. Because Capital One is so much more than a bank.Learn More
While we all have our reasons for coming into work each day, I think it comes down to a sense of community. At Capital One, we’re encouraged to pull up with one another, build and sustain relationships, and connect. I knew I was joining one of the happiest Companies to work for, I didn’t know I was gaining a family.— Kelley S
Working at Capital One put you in the driver seat of your career and aspirations. They offer endless opportunities for growth, and provide professional, dedicated Career Coaches to help you meet and surpass your goals.— Che'rie W.
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
The Café Experience: Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. You see, we believe banking should fit our customers’ everyday lives - not the other way around. Our Capital One Café is a welcoming environment where customers can try out our digital and financial tools, grab a great cup of coffee and get to know our Ambassadors (and each other). It’s a place where they can recharge their mobile devices, plug into some free WiFi and learn new ways to save time and money. We’re redefining the typical work experience, too. Our Café Ambassador team exists to enhance the financial lives of people in the communities we serve. And we’re not just looking to fill open positions - we seek outgoing, passionate people who really want to be a part of this whole reimagined banking experience. Don’t just take our word for it, check out what our Café Ambassadors have to say about their experience at Capital One, and learn more about working in our cafes: https://www.capitalonecareers.com/cafe
Here’s what we’re looking for in you:
• You’re friendly and engaging and can connect with Café visitors and regulars alike. Yep, you’re a people person - whether you’re handing out free coffee cards, helping folks with technology challenges or simply showing off some of the cool services and products we offer.
• You’re part of the community. You’ll work with local businesses, nonprofits and charities to plan events both in and outside of the Café.
• You’re naturally curious and like to learn. We’ll teach you what Capital One has to offer our customers - products, services and experiences - to help steer them in the right direction toward their financial goals.
• You’re digitally savvy. You’ll showcase what’s possible in our physical space and how to easily navigate our mobile and online experience.
• You’re a team player. You’ll work with an energized team of Café Ambassadors and help inspire your teammates as they inspire you. If you’re nodding along and like what you’re reading, let’s talk.
- High School Diploma, GED, Equivalent Certification or military experience
- At least 1 year of Retail, Sales or Customer Service experience
- Associate’s degree
- At least 2 years of Retail, Sales or Customer Service experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).