Overview

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)

Technology Specialist

JOB SUMMARY:
To provide technical assistance by answering questions and resolving problems on the organization’s computer hardware, system software, applications software and all other computer related problems. Lead IT project tasks.

MAJOR RESPONSIBILITIES:

1. Resolves assigned tickets / workorders within defined SLA and ensure that ticket is classified as per standard and resolution is documented clearly
2. Performs activities for seamless installation, move or change as required by ticket / work order or a project.
3. Provides IT support to events like town hall etc. which require presence of field services.
4. Updates IT asset inventory with any changes made due to a ticket or work order. Ensure any IT asset issued to user is updated in inventory with required specific details.
5. Conducts regular asset maintenance as pre-defined in support documents.
6. Timely update the Kiosk machines with mandatory patches.
7. Tests and provide results for new packages or patches as required.
8. Conducts training to colleagues, customers or newly hired IT coordinator.
9. Creates, update process & support documentation with precise and concise language.
10. Able to lead a predefined project with timely completion.
11. Effectively manage and build relationship with key stake holders and customers.
12. Performs analysis on provided data to extract crux of data.
13. Prepares reports and customize based on the target audience for effective delivery of information. Shall be able to effectively present the information with the aid of reports / data.
14. Monitors the queue for Incident or work orders and assign to available resources. Manages equal distribution of workload within the team. Ensure closure of tickets / work order within defined SLA.
15. Performs frequent quality check on tickets / workorders or any other task completed by the team. Results of quality checks shall be recorded and tracked for feedback and service improvement.
16. May be assigned / rotated across other related sub-functions in IT.
17. Other job-related duties that may be assigned from time to time
18. Flexible with all shifts as we provide support 24/7.

JOB SPECIFICATIONS/QUALIFICATIONS
Educational Background:

College graduate, preferably IT, Computer Science or Engineering degree

Professional Experience:

3 years working experience in related discipline

Skills Required:

• Microsoft Certification (MSCE) is an advantage

• Good hardware knowledge

• Excellent troubleshooting skills

• Good knowledge on Project Mgmt.

• Effective time management.

• Good analytical ability.

• Knowledge on ITIL foundation and certification is an advantage.

• Good written and verbal English communication skills.

• Good presentation skills

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).