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Pr. Trainer

Location: City of Muntinglupa, Calabarzon
Job ID R116820 Updated date 07/19/2021
Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)

Pr. Trainer

Job Summary:
To manage the technical training operations, including analysis, delivery, and evaluation of learning solutions that will enable employees achieve their learning objectives in alignment with the business requirements 
Major Responsibilities:
  • Partners with different functional areas to proactively identify training needs, develop, execute, and measure learning programs or interventions in accordance with the accepted standards by the business both locally  and globally. Provide reports on results of programs/interventions deployed to stakeholders. 
  • Manage day-to-day training operations and oversees delivery of training programs for new-hire, nesting and technical operations including monitoring, tracking and reporting of progress and performance on a regular basis. 
  • Develops a team of competent trainers to support the needs of the different lines of business. Works closely with Senior Trainer in identification of employee development plans based on assessment of trainers using various approaches (i.e instructor observation, class evaluations, feedback analysis and project outcomes). 
  • Conducts and records periodic performance reviews of team members, identifies and implements necessary development/improvement plans (i.e coaching, regular feedback, etc). 
  • Engages staff by driving participation in corporate sustainability and engagement programs 
  • May be assigned/rotated across related sub-functions
  • All other job-related duties that may be assigned from time to time 
Additional Responsibilities:
  • Responsible for Tracking/Reporting/Evaluation of training 
  • Consults with managers, leaders and partners to understand, define and deploy training that helps associates understand expected progress and milestones 
  • Review and approve locally created training content 
  • Facilitate learning development curriculum 
  • Leads a team of people that handles training and delivery 
  • Manage learning projects 
  • Facilitate learning and development curriculum by applying knowledge of adult learning theory and fundamentals into curriculum development
  • Influences and drives learning recommendations to implementation 
  • Bachelor's Degree in any course 
  • At least 3 years' experience in a managerial position handling training and development in the BPO, ITE's or Shared Services Industry. 
  • At least 2 years of experience in a Classroom Training and/or Content Development 
  • At least 2 years experience in people leadership
  • Proficient in google suites 
  • Amenable to work in Alabang 
  • Amenable to work in the night shift 


  • Please note that failure to attach your updated resume may result in your disqualification..
  • Candidate must have appropriate paperwork to work in the Philippines
  • Requisition is open under local terms

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.