Employee Relations Specialist

Overview

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)

Employee Relations Specialist

Summary:

• To assist the Principal HR Specialist, may supervise HR Coordinators, manage and ensure day-to-day operations meet standards and achieve goals in the assigned functional area of Human Resources (such as Associate Relations, Benefits, HR Help Center, Payroll, Recruitment, Timekeeping, and Risk).

General Responsibilities:

1. Provides functional support in the assigned sub-function, including but not limited to:

Associate Relations

• Oversees day to day management of Associate Relations (AR) administration processes
• Supervises and accounts daily case management included but not limited to AR-related cases, inquiries and notifications
• Liaises with associates on AR related inquiries and ensures that inquiries are responded timely and logged accurately
• Prepares AR documentation and AR-related reports for audit, and must be submitted on designated time
• Analyzes data - case trends, AR-related monitoring, etc
• End to end handling of AR-related tasks
• Conducts Learning Session, New Hire Orientation and People Manager Onboarding
• Serves as an AR partner to other stakeholders
• Conflict resolution and mediation

3. May be assigned / rotated across related sub-functions, including but not limited to sub-functions within HR

4. All other job-related duties that may be assigned from time to time

Basic Qualifications:

• College graduate or 10 years equivalent work experience
• Skills Required:
  • Associate Relations: Knowledge in Philippine labor laws and regulations, strong case management experience, project management and process improvement
  • All roles: Excellent oral and written communication skills, analytical skills, customer focus
• Amenable to work in Alabang
• Amenable to work in a Mid Shift/Flexible schedule

Preferred Qualifications:

• Preferably graduate of Psychology, Business Administration, Marketing, Communication Arts or other related course

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).