Skip to main content
R190635 Posted 06-24-2024

Café Ambassador - Kenwood Towne Centre

Cincinnati, Ohio
  • Category Branch Ambassador
  • Experience Associate
  • Primary Address Cincinnati, Ohio


Kenwood Towne Centre Cafe (15004), United States of America, Cincinnati, Ohio

Café Ambassador - Kenwood Towne Centre

The Experience: 

Are you someone who finds their purpose in helping others? Do you love connecting with otherpeople? We’re looking for people who’d like to turn it into a meaningful career. As a Café Ambassador,you’re at the heart of the Capital One community. You’ll introduce café goers and customers to ourbest-in-class services, create memorable experiences and drive brand awareness at our Cafés. Every day isan opportunity for you to introduce people to Capital One. It’s a place where we move dreams forward, achance for you to help make financial freedom a reality for everyone in our community. 

But while great customer service is where it starts, development means everything. Here, you’ll findyourself working alongside a team of supportive, caring people. Your own kind of community, where youcan learn and grow with opportunities to move within the company. 

The Benefits: 

At Capital One, you join a complete benefits program. Our unique benefits and enrollment programs aredesigned to help you be your happiest, healthiest self. It’s backed by our belief that great work doesn’tmean sacrificing your well being. It’s part of our mission to set the standard for personal flexibility, so youcan grow here and at home. 

Here’s what we are looking for in you: 

Are you an outgoing, self-driven individual who thrives on building connections and having meaningfulconversations with people? Do you value strong teamwork, problem-solving, and creating thoughtfulcustomer experiences? This could be the perfect role for you! 


Bring the Café experience and our brand to life by helping to create an inclusive environmentwhere all customers and team members feel welcome 

● Proactively engage with customers and the community in all areas of the Café whether you’rehelping people with tech challenges, showing off our cool services and products, or having deeperconversations about their financial journeys 

● Guide customers through goal setting by meeting them where they are and advocating for betterfinancial literacy through discovery and Capital One resources 

● Be a team player and work with an energized team of Ambassadors helping to inspire teammatesas they inspire you 

● Stay curious, adaptable and have a desire to learn and grow through self development 

● Continually learn new digital and technical skills 

● Partner with local businesses, nonprofits, charities, and the Engagement team to plan events bothinside and outside of the Café 

● Volunteer within the community and be an advocate for financial literacy 

Basic Qualifications:

- High School Diploma, GED, or Equivalent Certification 

- At least 1 year of Retail, Sales or Customer Service experience 

Preferred Qualifications: 

- Associate’s degree 

- At least 2+ years of Retail or Customer-facing experience 

- Proficient in G-Suite 

- Strong written and oral communication skills 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Hiring Process
Career Journey

How We Hire

We take finding great coworkers pretty seriously.

Illustration of Man using laptop then excitedly pumping both arms
  • Step 1 Apply

    It only takes a few minutes to complete our application and assessment.

  • Step 2 Screen and Schedule

    If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.

  • Step 3 Interview(s)

    Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.

  • Step 4 Decision

    The team will discuss — if it’s a good fit for us and you, we’ll make it official!

How to Pick the Perfect Career Opportunity

Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.

Your wellbeing is our priority

Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.

  • Illustration of a stethoscope

    Healthy Body, Healthy Mind

    You have options and we have the tools to help you decide which health plans best fit your needs.

  • Illustration of a jar with acorns in it

    Save Money, Make Money

    Secure your present, plan for your future and reduce expenses along the way.

  • Illustration of a mountain peak with a flag

    Time, Family and Advice

    Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.

Career Journey

Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.

Visual illustration of a career path at Capital One. Text version included in the Image Description button that follows

A possible career journey at Capital One:

  1. Coordinator
  2. Senior Coordinator
  3. Principal Coordinator
  4. Associate
  5. Senior Associate
  6. Principal Associate
  7. Manager
  8. Senior Manager
  9. Director
  10. Senior Director
  11. VP

There are currently no available jobs that are similar to this one. See our full list of available jobs here.

You don't have any pinned jobs right now

Illustration of woman chatting on a mobile device

Want more jobs like this?  

Set a Job Alert

Sign up

Job Alerts

Don’t miss a thing. Stay in the know about opportunities you may be interested in!

Interested InTo create job alerts, you can either select a job category from the list of options or search by location. For location, you can search by city, state, zip or “remote”, then click 'Add'. Once done, click ‘Sign up’ to receive your job alerts.

  • Branch Ambassador, Cincinnati, Ohio, United StatesRemove
  • Café, Cincinnati, Ohio, United StatesRemove

By submitting your information, you acknowledge that you have read our privacy policy and consent to receive email communication from Capital One.

*Required Field