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R148702 Posted 06/30/2022

Product Design Director

Chicago, Illinois | Richmond, Virginia | New York, New York | Wilmington, Delaware | McLean, Virginia | San Francisco, California
  • Category Design
  • Experience Director
  • Primary Address Chicago, Illinois


77 West Wacker Dr (35012), United States of America, Chicago, Illinois

Product Design Director

The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. 

We are currently seeking a Director-level individual contributor designer to join our Creative Technology team. We are looking for an expert practitioner and established leader focused on both strategic vision and execution for impact at scale. This practitioner has a proven track record of solving complex design problems, nimbly jumping into projects with other designers and influencing direction through their design work, and designing systemically in a way that guides other designers and allows them to build on their solutions. 

You will be a key member of the Creative Technology team in the Card & Bank Design organization. This team looks at how our customer-facing technology, systems, and experiences need to evolve in accordance with consumer needs and expectations, advances in technology, and innovations in how users interact with software. We are a horizontal function that is equal parts incubation and integration. When we integrate with other portfolio teams to work on high-priority problem spaces, we need designers who can lead or jump into design sprints, establish a contextual footing, employ a rigorous design process, and help the team develop elegant design solutions.

Key Responsibilities:

  • Leads design activities at the portfolio level, by identifying unique opportunities to apply skills to deliver business value

  • Strategically applies design skills to key initiatives, and engages with multiple portfolios of work

  • Creates and coordinates integrated solutions and systems for scale

  • Develops initiative design direction and plans design activities against a rigorous, thoughtful, and contextual implementation of the design process

  • Models individual contributor design leadership, mentors other designers exploring the same track

  • Collaborates with Product, Design, Data, and Engineering leadership, to ensure we're creating integrated solutions

  • Reframes problems to help partners gain new insight and builds support for new ideas that impact the business

  • Proactively solves challenges at the portfolio level through a practical and flexible approach

  • Creates partnerships across design disciplines and portfolios to avoid duplication and integrate experiences for customers

  • Advocates for skills required for the product and portfolio

  • Assesses candidates' skillsets (all levels) across Experience Design

  • Actively participates in internal and external recruiting efforts

What we’re looking for:

  • Track record of quickly ramping up and creating durable design solutions on product design projects for successful and widely respected customer experiences and/or services 

  • Demonstrated ability to strategically influence and build consensus among senior leadership through principled design storytelling

  • Demonstrated understanding of UI development and creating requirements for engineering teams, ability to work alongside engineers to deliver high-quality user interfaces

  • Deep understanding of end user needs backed by experience designing products and services that meet those needs

  • Ability to be involved in cross-LOB collaboration and stakeholder engagement.

  • Strong communicator of design direction with the ability to communicate at all levels of the organization

  • Experience leading concept-to-deliver design projects

  • Highly collaborative, energetic and results-oriented, working hands-on in a fast-paced software development environment

  • Ability to connect analytical data with practical solutions in a real-world environment

  • Demonstrated ability to employ judgment and experience to make rapid and complex decisions 

  • A critical eye for exceptional design quality, and effective practices in delivering design critique across multiple teams

  • Exceptional planning and execution skills

  • Deep curiosity and experience with market research to understand industry trends and best-in-class experiences

  • Passion to change the world through one’s work

Basic Qualifications:

  • Bachelor’s degree or military experience

  • At least 10 years of experience in UX/UI design, product design, or experience design  

Preferred Qualifications:

  • MBA or Masters degree

  • Prior experience in designing and/or evolving design systems 

  • A great listener and a crisp communicator, with strong business judgment and analytical skills

  • The ability to thrive within ambiguity, assess and synthesize complexity, and still find the north star that brings clarity and drives forward momentum

  • The desire to collaborate, learn and continue to evolve the team

  • Humility, judgment, and enthusiasm that creates great results AND a great culture

  • Experience navigating a complex and highly regulated ecosystem

  • Deep experience in early stage discovery or exploration efforts along with scaled execution approaches and methodologies

  • Prior experience designing customer experiences and platform experiences across device types and viewports, including web and native mobile (iOS & Android) experiences 

  • A track record of envisioning, designing, and delivering successful customer experiences

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Hiring Process
Career Journey

How We Hire

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  • Step 1 Apply

    It only takes a few minutes to complete our application and assessment.

  • Step 2 Screen and Schedule

    If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.

  • Step 3 Interview(s)

    Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.

  • Step 4 Decision

    The team will discuss — if it’s a good fit for us and you, we’ll make it official!

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Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.

  • Healthy Body, Healthy Mind

    You have options and we have the tools to help you decide which health plans best fit your needs.

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Career Journey

Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.

Career Journey
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