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Commercial Real Estate - Investor Reporting Manager

Job ID R96820 Updated date 05/21/2020 Location Bethesda, Maryland
Bethesda Metro Center (17049), United States of America, Bethesda, Maryland

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Commercial Real Estate - Investor Reporting Manager

Agency Finance - Multifamily Loan Servicing is a division of the Capital One Commercial Bank. By cultivating innovative solutions and embracing technology, this team creates an unforgettable and unparalleled experience for our associates and customers. One of the most impactful groups in Loan Servicing is the Investor Reporting team.

The team supports a total loan portfolio of approx. $40BN and provides ongoing support for the life of the loan. The organization focuses on delivering scale and efficiency, mitigating operational risk, providing a smooth customer experience and enabling talented associates to excel.  The team is searching for an Investor Reporting Manager.

Job Description:

  • Ensuring timely and accurate remittance calculations and complete and accurate investor reporting packages

  • Proactively resolve reporting variances and discrepancies

  • Calculate fees and other miscellaneous items

  • Reconcile bank accounts and custodial ledgers and resolve outages

  • Develop, run and maintain reporting packages for internal stakeholders, investors and business partners

  • Mine data and monitor data quality to regularly deliver crucial information used for analysis, reporting, and decision making

  • Perform complex queries and manipulate large data sets using SQL or similar query tools

  • Document existing and new procedures, to apply best practices and improve efficiencies.

  • Perform regular audits of data and reports to ensure accuracy.

  • Maintain positive relationship/partnership with the GSEs, HUD and Ginnie Mae

  • Collaborate across the Agency Finance platform to provide consistent excellence in customer service

  • Collaborate with technology, accounting & project management to consistently look to expand and scale efficiencies and automation

  • Actively participate and lead technology upgrade projects as/when necessary

  • Oversee ad hoc, quarterly, and annual periodic reporting to GSEs, HUD/Ginnie Mae and Master Servicers to ensure compliance 

  • Maintain/update policies and procedures and enhanced controls to comply with Agency and Reg AB criteria

  • Assist with preparation of documentation for internal and external audits

  • Manage loan payoff life cycle to ensure timely investor approval, accurate payoff and prepayment penalty calculations, and releases

Basic Qualifications:

  • Bachelor’s Degree or Military Experience
  • At least 5 years Commercial Bank Operations experience

Preferred Qualifications:

  • At least 7 years Commercial Bank Operations experience
  • Master's Degree

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).