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Commercial Operations, Loan Operations Associate - Bethesda, MD / Melville, NY

Location Bethesda, Maryland; Melville, New York
Job ID R100940 Updated date 10/02/2020
Bethesda Metro Center (17049), United States of America, Bethesda, Maryland

Commercial Operations, Loan Operations Associate - Bethesda, MD / Melville, NY

Capital One Commercial Operations is looking for a candidate to support all daily activity and maintenance across Commercial Loan portfolios.  The role includes the timely and accurate execution of service and maintenance activities on all types of Commercial Loans from Direct loan servicing to Specialty and Syndications.  Additionally, this role involves critically thinking through complex research activities and analyzing various calculations, such as loan/fee accruals and other remediation activities.  Effectively conveying complex concepts and issues to various Operations and Business stakeholders. 


  • Maintain a specific portfolio of deals

  • Understanding and communicating complex activities to multiple stakeholders and partners

  • Accurately driving resolution on simultaneous time sensitive tasks

  • Utilize lessons learned and previous experience to perform complex research and adjustments to loan system data

  • Perform high volume, complex monetary and non-monetary transactions on Commercial Loans ensuring service levels are met in terms of timeliness, accuracy, quality and customer service

  • Working both independently and collaboratively through projects and day to day functions

  • Review and approve daily work prepared by Loan administrators for posting to the ACBS system

  • Communicate with loan officers and other managers regarding loan transactions and exceptions

  • Articulate daily functions in procedural format to maintain strong, effective written procedures for all job functions

  • Monitor reports on the commercial loan portfolio as necessary, including daily and monthly activity reports and metrics, which identify training opportunities and process improvements

  • Provide training/presentations within team and to management team regarding daily functions, issue remediation efforts and other various topics

Basic Qualifications: 

  • High School Diploma, GED or equivalent certification

  • At least 1 year of operations experience

Preferred Qualifications:  

  • Bachelor's Degree

  • At least 2 years of Commercial Loan Servicing experience

  • At least 1 year of Data Analysis experience

  • Experience with ACBS

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. 

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.