Agency Operations Manager - Cash Team
Category Commercial Banking
Primary Address Bethesda, Maryland
OverviewBethesda Metro Center (17049), United States of America, Bethesda, MarylandAgency Operations Manager - Cash Team
Agency Finance Loan Servicing is a division of the Capital One Commercial Bank. This team supports numerous critical processes and transactions. By cultivating innovative solutions and embracing technology, this team creates an unforgettable and unparalleled experience for our associates and customers.
The Agency Finance Loan Servicing team supports a total loan portfolio of $50BN and provides ongoing support for the life of each loan. The organization focuses on delivering scale and efficiency, mitigating operational risk, providing a smooth customer experience, and enabling talented associates to excel. One of the most impactful groups in Loan Servicing is the Cash team. The team is currently searching for a Cash Manager.
Oversee the application and reconciliation of payments received from customers via incoming check, ACH, and wire to the Strategy loan system.
Manage the outgoing wire process to ensure transactions are processed accurately and timely while adhering to wire rules and regulations.
Manage the book transfers and outgoing checks process efficiently.
Oversee reserve disbursements and ensure all disbursements are compliant.
Ensure third party fee invoices are processed timely through the accounts payable process.
Ensure internal and external deadlines are met with minimal follow up from management.
Communicate with internal customers to accurately apply incoming payment receipts and wires.
Oversee the response to client inquiries regarding loan payments and answer internal questions regarding payment application and receipts.
Work closely with Originators, Closers, Asset Management, Loan Servicing, Loan Operations and Investor Reporting.
Provide excellent customer service to Borrowers, Investor Contacts and others internally.
Communicate with commercial loan system vendors(s) as necessary regarding system issues, reports and modifications/enhancements.
Participate in technology projects associated with system upgrades, enhancements and/or migration to new systems applications or tools.
Balance various projects intended to integrate and build efficiencies into current processes.
Participate in all audits with investors and external auditors to provide the highest level of compliance.
Ability to execute monetary transactions with minimal error; strong attention to detail.
Effectively prioritize project and daily work while adhering to payment processing deadlines.
Develop effective relationships across all internal and external stakeholders.
Bachelor’s Degree, or Military Experience
At least 4 years of accounting, finance or treasury experience
At least 2 years of people management experience
At Least 1 year of experience in G-Suite Applications
At least 7 years of accounting, finance or treasury experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
How We Hire
We take finding great coworkers pretty seriously.
Step 1 Apply
It only takes a few minutes to complete our application and assessment.
Step 2 Screen and Schedule
If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.
Step 3 Interview(s)
Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.
Step 4 Decision
The team will discuss — if it’s a good fit for us and you, we’ll make it official!
How to Pick the Perfect Career Opportunity
Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.
Your wellbeing is our priority
Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.
Healthy Body, Healthy Mind
You have options and we have the tools to help you decide which health plans best fit your needs.
Save Money, Make Money
Secure your present, plan for your future and reduce expenses along the way.
Time, Family and Advice
Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.
Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.
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