Agency Loan Operations Director
Category Commercial Banking
Primary Address Bethesda, Maryland
OverviewBethesda Metro Center (17049), United States of America, Bethesda, MarylandAgency Loan Operations Director
Multifamily Loan Servicing under the Agency Finance Group, is a division of the Capital One Commercial Bank. This team supports numerous critical processes and transactions. By cultivating innovative solutions and embracing technology, this team creates an unforgettable and unparalleled experience for our associates and customers. One of the most impactful groups in the Loan Servicing team is the Cash/Reconciliations/Loan Operations team.
The team supports a total loan portfolio of approx. $50BN and provides ongoing support for the life of the loan. The organization focuses on delivering scale and efficiency, mitigating operational risk, providing a smooth customer experience and enabling talented associates to excel. The team is currently growing and searching for an Agency Loan Operations Director.
Lead a team of 10+ associates focusing on loan operations/accounting, cash and account reconciliations
Maintain & encourage positive relationship/partnership with the Government Sponsored Enterprises (GSE’s), Housing and Urban Development (HUD) and Ginnie Mae
Collaborate across the Agency Finance platform to provide consistent excellence in customer service
Consistently evidence strong teamwork attributes and skills in partnering across groups to achieve platform successes
Provide strong leadership within the Loan Servicing Department; support and develop associates
Collaborate with technology, accounting & project management to consistently look to expand efficiencies, vendor utilization and automation
Actively participate and lead technology upgrade projects as/when necessary
Manage Loan Operations team ensuring loans are set up properly in the System of Record with accurate loan accounting
Manage Cash team, ensuring timely and accurate payment posting, check generation and wire processing; reporting payment status reports
Manage teams for ACH set-up and coordination with borrowers
Oversee daily transactions processing; serve as a subject matter expert on cash transactions and accounts
Oversee Agency revenue file; oversee/coordinate AP process for deal-related and other invoices
Manage Reconciliation team, ensuring hundreds of monthly account reconciliations are done properly and timely
Actively participate and coordinate on GSE, internal and corporate audits, assembling/reviewing data & documentation
Actively participate and lead MRA and other remediation activities and projects, ensuring immediate and sustainable successes
Maintain/update policies and procedures and enhanced controls to comply with Reg AB criteria, mitigating operational risk
Bachelor’s Degree or Military Experience
At least 6 years of Commercial Bank Operations or GSE Experience
At least 7 years of Commercial Bank Operations or GSE Experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
How We Hire
We take finding great coworkers pretty seriously.
Step 1 Apply
It only takes a few minutes to complete our application and assessment.
Step 2 Screen and Schedule
If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.
Step 3 Interview(s)
Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.
Step 4 Decision
The team will discuss — if it’s a good fit for us and you, we’ll make it official!
How to Pick the Perfect Career Opportunity
Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.
Your wellbeing is our priority
Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.
Healthy Body, Healthy Mind
You have options and we have the tools to help you decide which health plans best fit your needs.
Save Money, Make Money
Secure your present, plan for your future and reduce expenses along the way.
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Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.
Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.
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