Skip to main content
R179264 Posted 01/04/2024

Manager, Global Travel and Risk

Richmond, Virginia | McLean, Virginia
  • Category Risk Management
  • Experience Manager
  • Primary Address Richmond, Virginia

Overview

West Creek 3 (12073), United States of America, Richmond, Virginia

Manager, Global Travel and Risk

Capital One is seeking a results-oriented, experience-focused leader to serve as the Manager, Global Travel & Risk within the Travel and Expense (T&E) Team. The T&E Team manages the travel program for Capital One’s global footprint to provide our travelers with the best possible experience. The team delivers a travel strategy that aligns with Capital One’s organizational objectives, values, and behaviors and focuses on maximizing value, minimizing costs, and streamlining processes. 

The Manager, Global Travel & Risk partners with the Director of T&E to set the strategy and help lead the travel team to deliver against all aspects of a well-managed corporate travel program including: travel policy, traveler experience, supplier management, process health reporting and insights, customized stakeholder processes, travel operations, and travel technologies. 

General Responsibilities:

  • Drive global travel program initiatives focusing on strategy and company objectives to identify innovative ideas, technology, and best practices to improve operational excellence to drive traveler satisfaction and safety, policy compliance, cost reduction, and program efficiency.

  • Provide strategic vision to create and optimize servicing and processes for key internal stakeholder groups

  • Manage the relationship with Capital One’s Travel Management Company (TMC) to lead the implementation of system, tools, and processes to build a ‘best in class’ travel program.

  • Partner with the TMC to monitor travel operations and manage agency performance through established Service Level Agreement (SLA’s) and Key Performance Indicator (KPI’s). 

  • Partner with travel suppliers such as air carriers, hoteliers and ground transportation companies to build partnerships, and oversee processes and services provided. Conduct business reviews as needed to review contract compliance, savings opportunities, and traveler experience improvements. 

  • Establish transparency for management oversight, allowing better visibility and management of costs from a pre-trip perspective. Participate in requested budget processes and ongoing re-forecasting for end to end travel costs and travel booking behaviors.

  • Serve as escalation for travelers and travel arrangers, to handle general inquiries; resolve issues; refer more complex inquiries to appropriate personnel, and maintain confidentiality in sensitive matters. Provide solutions to travel-related issues and follow-through during the complete traveler journey: pre-trip, during-trip, and post-trip.

  • Continually monitor, assess and refine travel policy to ensure continual alignment with company goals. Track compliance with travel policies and procedures and provide analysis and reports as needed.

  • Create communication and education strategy for travelers and travel arrangers to drive desired booking behaviors that bolster compliance and optimize cost savings. 

  • Collaborate with the internal stakeholders to share relevant program updates or feedback and identify areas for improvement and/or enhancement.

  • Oversee and enhance global/regional preferred supplier relationships (air, hotel, rideshare etc.) by leading partner pricing and contract negotiations to ensure maximization of quality and value at competitive pricing. 

  • Lead or participate in special projects such as supplier RFPs, stakeholder process customizations, travel tool implementations, etc. 

Basic Qualifications: 

  • Bachelor’s Degree or military experience

  • At least 5 years of experience with business travel, travel risk management, expense reporting, or a combination

  • At least 2 years of Project Management experience

  • At least 1 year of Process Management experience

Preferred Qualifications:

  • At least 8 years of experience with business travel, travel risk management, and/or expense reporting, or a combination 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Hiring Process
Stories
Benefits
Career Journey

How We Hire

We take finding great coworkers pretty seriously.

Illustration of Man using laptop then excitedly pumping both arms
  • Step 1 Apply

    It only takes a few minutes to complete our application and assessment.

  • Step 2 Screen and Schedule

    If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.

  • Step 3 Interview(s)

    Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.

  • Step 4 Decision

    The team will discuss — if it’s a good fit for us and you, we’ll make it official!

How to Pick the Perfect Career Opportunity

Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.

Your wellbeing is our priority

Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.

  • Illustration of a stethoscope

    Healthy Body, Healthy Mind

    You have options and we have the tools to help you decide which health plans best fit your needs.

  • Illustration of a jar with acorns in it

    Save Money, Make Money

    Secure your present, plan for your future and reduce expenses along the way.

  • Illustration of a mountain peak with a flag

    Time, Family and Advice

    Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.

Career Journey

Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.

Visual illustration of a career path at Capital One. Text version included in the Image Description button that follows

A possible career journey at Capital One:

  1. Coordinator
  2. Senior Coordinator
  3. Principal Coordinator
  4. Associate
  5. Senior Associate
  6. Principal Associate
  7. Manager
  8. Senior Manager
  9. Director
  10. Senior Director
  11. VP
Illustration of woman chatting on a mobile device

Want more jobs like this?  

Set a Job Alert

Sign up

Job Alerts

Don’t miss a thing. Stay in the know about opportunities you may be interested in!

Interested InTo create job alerts, you can either select a job category from the list of options or search by location. For location, you can search by city, state, zip or “remote”, then click 'Add'. Once done, click ‘Sign up’ to receive your job alerts.

  • Risk Management, Richmond, Virginia, United StatesRemove
  • Risk Management, McLean, Virginia, United StatesRemove
By submitting your information, you acknowledge that you have read our privacy policy and consent to receive email communication from Capital One.

*Required Field