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R138537 Posted 03/25/2022

Senior Director, Community Impact and Investment

McLean, Virginia | New York, New York
  • Category Finance
  • Experience Sr. Director
  • Primary Address McLean, Virginia


Center 1 (19052), United States of America, McLean, Virginia

Senior Director, Community Impact and Investment

Comprised of seven collaborative teams, External Affairs is committed to socioeconomic mobility -- a reinvigorated call to action to collaboratively dream with associates across Capital One about how to ideate, innovate, and operate to elevate the good in a rapidly evolving global environment. 

Our teams include Communications, Community Impact and Investment, Community Finance, CRA Strategy and Program Management, the Government and Political Affairs Group, Regulatory Relations, and Strategy and Engagement.  Through our teams, we have unparalleled access to a diverse group of motivated changemakers similarly focused on the ingredients for a more perfect future.

The Community Impact and Investment team works with many external and internal stakeholders to envision and create a world of greater socioeconomic opportunity through advocating for an inclusive society, building thriving communities, and creating financial tools that enrich financial health.  We partner with the enterprise to engage for real progress on challenging systemic barriers our customers and communities face in both achieving their dreams and managing their daily lives.

Our team’s responsibilities and opportunities include, but are not limited to: leading and managing a robust volunteerism strategy with increasing focus on scale and structured pro-bono and non-profit Board service opportunities; strategic guidance and operational management of a five year, $200 million philanthropic commitment to the communities we serve; maintaining strong and substantive relationships with our community partners, including Community Development Financial Institutions (CDFIs); and leveraging community-informed guidance to consult broader Capital One on critical issues such as financial inclusion, racial equity, and supporting structurally and historically underserved communities in new and novel ways.

In these efforts, we focus on innovation and opportunity linked to long term well being for our associates, customers, and communities.  On disruption and dreaming of a better way.  This is the language of changing things for the better.  Of Capital One.

We seek to hear from individuals who either do similar work today or would like to make this type of work part of their future. 

Here are representative responsibilities and expectations across the breadth of potential opportunities:

Lives the Values

  • Genuinely seek to understand and incorporate the perspectives of others, especially associates or members of the community whose perspectives have been under-represented or under-appreciated in related past dialogues

  • Assume positive intent in engaging with others while also raising the challenges that must be solved in a constructive way

  • Advocate for and exemplify excellence across the board, especially in opportunities to leverage well-managed processes to achieve greater impact

  • Foster a culture of engagement that values diversity of thought, regardless of title or job function 

  • Live the principles of positivity, humility, inclusivity, and sound judgment every step of the way

Talent Journey:

  • Engage widely to champion the value and excitement of social impact focused career opportunities and transitions

  • Assist in identifying, recruiting, supporting, developing, and mentoring the next generation of diverse leaders eager for careers dedicated to impact

  • Ensure that development is a genuine and supported endeavor -- for your immediate team, for broader members of CII and External Affairs, and for yourself

  • Commit to ensuring that we consider a broad range of candidates for initial and continuing opportunities within our team, including those who offer lived experience and different-in-kind perspectives which will enrich our overall impact

  • Increase broad awareness of and celebrate the career interests, talents, and great work of your fellow associates

Customer and Results Focus

  • Lead emphasizing a balance dreaming and delivering, ensuring that your team and fellow associates have the support they need to do both well

  • Identify customer(s) for a project at the outset to ensure alignment with broader priorities and resourcing decisions

  • Ensure a results-forward orientation to all planning, especially related to projects which have strong connectivity to other areas of External Affairs and the enterprise

  • Establish, collaboratively, a set of goals, KPIs, and evaluation metrics for your major responsibilities to be tracked and communicated throughout the lifetime of those responsibilities

  • Seek and incorporate data as information, exploration, inspiration, and revelation

  • Seek and incorporate stakeholder and customer feedback throughout the lifecycle of key projects and initiatives -- as well as related to broader bodies of work

  • Engage stakeholders early, and as necessary, often to prevent avoidable misses on impact


  • Involve and strengthen the community of Capital One associates energized by work to continuously improve how we serve under-resourced groups and communities

  • Consult and, as appropriate, involve a broad group of relevant stakeholders in major decisions related to the strategy and operational priorities involved in your responsibilities

  • Develop working relationships with associates across External Affairs and the enterprise who can provide meaningful and additive context and contributions to your work

  • Provide support and feedback to a wide array of stakeholders whose impact can grow with your help and counsel


  • Utilize inclusive communication practices to ensure all audiences are served by and welcomed into discussions and dialogues

  • Maintain healthy and open lines of communication with a wide group of associates and, as needed, broader stakeholders

  • Provide important context, information, and counsel related to your responsibilities and subject matter expertise to a wide array of interested associates on a regular basis

  • Provide regular and well-rounded updates on projects and initiatives to all impacted stakeholders, including customers and team-members


  • Build mutually beneficial relationships on candor, empathy, and trust 

  • Ensure that everyone is well-informed on important opportunities and issues related to your responsibilities and areas of expertise 

  • Provide actionable guidance to associates and broader stakeholders both reactively and proactively -- but especially when something critical would be missed otherwise

  • Understand and influence the organization’s strategy and vision and support the organization’s ability to execute, innovate and deliver

Job Specific Skills

  • Demonstrate broader community, enterprise, and EA perspective in the performance of all of your regular and special project responsibilities

  • Partner with teams across External Affairs to identify and deliver on cross-functional opportunities


  • Balance immediate concerns with the bigger picture, always identifying how decisions in one area may either positively or negatively impact outcomes in another 

  • Whenever possible, seek and use data to inform decisions, especially on time-, budget- and resource-intensive projects and initiatives

  • Seek potentially conflicting information, data, and perspectives to ensure a well rounded point of view

Problem Solving

  • Utilize a substantive and diverse set of information and inputs to evaluate options and calibrate decision-making both across your portfolio of work and specific key projects

  • Call on a community of both engaged and critical stakeholders to help create opportunities and solve challenges if and when their help will make the difference

  • When planning trickier projects and initiatives, outline several routes to success to protect against foreseeable problems compromising overall success

  • Identify and articulate challenges and work collaboratively with team members to solve them - escalating to leaders as needed

Basic Qualifications

  • Bachelor’s Degree or military experience

  • At least 2 years of people leadership experience

Preferred Qualifications

  • 5+ years of people leadership experience

  • 2+ years of experience working with Community Development Financial Institutions (CDFIs)

  • 2+ years of work related social impact, racial equity, ESG, shared value, or corporate social responsibility, or any combination

  • 3+ years of volunteer work

  • 2+ years of work with political, media, or regulatory stakeholders, or any combination of the three

  • 1+ year of non-profit Board service

  • 1+ year of experience working at a non-profit

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Hiring Process
Career Journey

How We Hire

We take finding great coworkers pretty seriously.

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  • Step 1 Apply

    It only takes a few minutes to complete our application and assessment.

  • Step 2 Screen and Schedule

    If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.

  • Step 3 Interview(s)

    Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.

  • Step 4 Decision

    The team will discuss — if it’s a good fit for us and you, we’ll make it official!

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How to Pick the Perfect Career Opportunity

Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.

Your wellbeing is our priority

Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.

  • Healthy Body, Healthy Mind

    You have options and we have the tools to help you decide which health plans best fit your needs.

  • Save Money, Make Money

    Secure your present, plan for your future and reduce expenses along the way.

  • Time, Family and Advice

    Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.

Career Journey

Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.

Career Journey
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