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Full Time Work at Home Customer Contact Center Associate

Location: Oklahoma City, Oklahoma

Job ID R71877

Capital One seeks compassionate and tech-savvy people who are enthusiastic about bringing kindness and heart to customer experience. You’ll be on the front lines representing our brand, services and products, and interacting with our customers with patience and warmth. You’ll create real connections by listening empathetically, and problem solving to help improve the lives of our customers and change banking for good.

  • Full Time; part time if specified
  • Level: Entry Level
  • Travel: Minimal

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Benefits

Benefits start day one for associates. Read more about our full benefits here.

  • Healthcare

    Medical • Dental
    Vision • Healthcare and Dependent care FSA
    Health and Wellness
    Programs

  • 401(k) / Retirement Plans

    Employer Matching
    Financial Planning Advising

  • Continuing Education

    Tuition Reimbursement
    Professional Development

  • Family Support

    Maternity and Paternity Leave
    Adoption Cost Benefit
    Back up Child Care
    Employee Assistance Programs

  • Paid Time Off

    Paid holiday time
    PTO

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  • I get to talk to people from all over the country all day long and build my interpersonal skills while working for a supportive and interesting group of individuals.

    - Kyle C.
  • Capital One is my second family, I’m surrounded by people that genuinely care about me and appreciate my efforts.

    - Jennifer C.
  • Capital One is a home away from home. Everyone acts like one big family helping each other succeed in personal and work related goals.

    — Ashley D.

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Responsibilities

Recruiting: Sales - OK - Oklahoma City, United States of America, Oklahoma City, Oklahoma

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Full Time Work at Home Customer Contact Center Associate

**Must live no more than 100 miles from the hub site and in that hub’s state in Oklahoma City, OK**

Are you looking for a challenging role that includes the convenience of working virtually at home? Are you a reliable, highly self-motivated individual? Do you genuinely care about helping customers?

Then a Capital One Virtual Servicing role may be the role for you!

In this role, you will assess our customers’ various needs to provide expert service and advocate for the best solution to their problems. The desire to minimize customer effort while showing a high level of passion and energy when problem solving will be essential. You’ll have the opportunity to showcase your already comprehensive skill set and become a trusted adviser to our customers when they encounter problems both big and small.  

 

A successful candidate will demonstrate:

  • Excellent verbal and written communication skills

  • A passionate customer service advocate with strong critical thinking skills

  • Strong time management/multi-tasking skills in a virtual environment

  • Exceptional listening, questioning and technical troubleshooting techniques

  • High level of autonomy, self motivation and ethical self-management

  • Comfort with schedules that will most likely require afternoons or evenings and at least one weekend day with the potential for split days off

  • Availability to attend 6 week mandatory virtual training (Monday-Friday), including at least 2 days on-site

  • Reliable and predictable attendance

  • Must have a secure home office environment that is free from background noise and distractions of any kind

  • Ability to sit in front of a PC/monitor, fielding phone calls using multiple systems for extended periods of time

  • Must live no more than 100 miles from the hub site and in that hub’s state in Oklahoma City, OK

 

Work at Home Technology Requirements:

  • A reliable high speed broadband Internet service provider (ISP):

    • Dial up or Satellite Internet service providers are not sufficient

    • ISP must be hardwired (Wifi prohibited) and must be used for Capital One purposes only during your schedule and would need to be in place at start of employment

    • The ISP speed/bandwidth must be 5 megabytes per second (minimum required) or higher (10+ preferred) -  Please contact your ISP for confirmation. Check your internet service provider speed/bandwidth here, http://www.speedtest.net/

 

Basic Qualifications:

  • At least a High School Diploma or GED

  • At least 2 years customer service experience OR at least 6 months work at home/virtual working experience

 

Preferred Qualifications:

  • Bachelor’s Degree or military experience

  • At least 2 years of customer service experience in financial services or at least 2 years customer service experience in credit card services

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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