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Part Time Work at Home Senior Customer Service Representative

Location: Columbus, Ohio

Job ID R66845

Capital One seeks compassionate and tech-savvy people who are enthusiastic about bringing kindness and heart to customer experience. You’ll be on the front lines representing our brand, services and products, and interacting with our customers with patience and warmth. You’ll create real connections by listening empathetically, and problem solving to help improve the lives of our customers and change banking for good.

  • Full Time; part time if specified
  • Level: Entry Level
  • Travel: Minimal

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Benefits

Benefits start day one for associates. Read more about our full benefits here.

  • Healthcare

    Medical • Dental
    Vision • Healthcare and Dependent care FSA
    Health and Wellness
    Programs

  • 401(k) / Retirement Plans

    Employer Matching
    Financial Planning Advising

  • Continuing Education

    Tuition Reimbursement
    Professional Development

  • Family Support

    Maternity and Paternity Leave
    Adoption Cost Benefit
    Back up Child Care
    Employee Assistance Programs

  • Paid Time Off

    Paid holiday time
    PTO

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  • I get to talk to people from all over the country all day long and build my interpersonal skills while working for a supportive and interesting group of individuals.

    - Kyle C.
  • Capital One is my second family, I’m surrounded by people that genuinely care about me and appreciate my efforts.

    - Jennifer C.
  • Capital One is a home away from home. Everyone acts like one big family helping each other succeed in personal and work related goals.

    — Ashley D.

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Responsibilities

Recruiting: Sales - OH - Columbus, United States of America, Columbus, Ohio

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Part Time Work at Home Senior Customer Service Representative

Capital One - Part Time, Virtual Servicing Associate (Columbus, OH)

 

Are you looking for a role that allows you to solve problems while showcasing your passion for exceptional customer service?   How about a role that challenges you to think critically and multi-task while handling customer concerns in an efficient and effective manner?  Are you someone who is reliable, self motivated and capable of working through change and challenges independently? Finally, do you seek an opportunity to work for a world class company in a flexible, part time capacity from the convenience of your own home?

 If you said yes to these questions, then a Capital One Virtual Servicing role may be the job for you!

 

Other success factors for someone in this role:

  • Strong time management skills in a virtual environment

  • Ability to communicate confidently (Excellent grammar, verbal, and vocal skills)

  • Possess strong decision making ability and pay close attention to detail

  • High level of autonomy and ethical self-management in a highly audited setting

  • Willingness and acceptance to be nimble when servicing customers

  • Exceptional listening, questioning and call control techniques

  • Knowledge of digital servicing and an ability to sit in front of a PC monitor for extended periods of time servicing customer needs

 

Virtual Servicing Associate (Work at Home)

General Requirements:

  • Candidates must reside in the state of Ohio and live no more than 100 miles from Columbus, preferably 75 miles

  • Day 1 on boarding must be attended on site, in the Columbus Capital One designated office

  • Training is a minimum of 3 weeks (Part Time) and done virtually from the convenience of your home on a set schedule that will be defined before the start of the role

  • It is mandatory that you attend all the scheduled training to be properly prepared to help our customers

  • The ability to occasionally come to an office is mandatory during training or once in production, if business necessitates

  • The home office environment needs to be secure, free from background noise, distractions and any activities that could potentially interrupt focus on servicing our customers

  • Your Part time schedule will be based on your availability coupled with the needs of the business

    • Department Operating Hours are 7am-12a (7 days a week)

    • Ideally 15-20 hours or 20-30 hours a week scheduled

 

Technical Requirements:

  • A high speed broadband Internet service provider (ISP) is required in the home office space

  • Dial up or Satellite Internet service providers are not permitted

  • A hardwired, reliable Internet connection is required upon start to perform the duties of this job (Wifi prohibited) and must only be used for Capital One purposes during your schedule

  • The ISP speed/bandwidth must be 5 megabytes per second or higher (minimum required) -  Please contact your ISP for confirmation

  • Please check your internet service provider speed/bandwidth here, http://www.speedtest.net/

  • Capable of troubleshooting technical issues with minimal support

  • Smartphone with Data plan

Basic Qualifications:

  • At least a High School Diploma, GED, or equivalent certification

  • At least 2 years customer service experience OR at least 6 months work at home/virtual working experience

Preferred Qualifications:

  • Bachelor’s Degree or military experience

  • 2+ years customer service experience in financial services or at least 2 years customer service experience in credit card services, or call center environment

 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

 

 

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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